Noticed something different in my Incident Form? Yes, for those who have been playing with Service Manager 2010, you will surely noticed that … wait for it … wait for it … Yes ! an SLA component in the Incident form !!!
Many would be surprised that since when Service Manager has a SLA module?
Let me introduce SLA Management Pack for Service Manager from Cased Dimensions.
Like many SLA module, the SLA MP provides you to create the SLA policies to be attached to your Incidents, Change & Problems in Service Manager.
You can flexibly setup your working calendars for different business units to accurately measure your SLA against your official working hours in your organization.
Now with this Management Pack, Service Manager is ready to be join the big boys in the ITSM realm … bring it on !!!
For more information about the SLA Management Pack for Service Manager, have a look at