26 November 2010

Integrating Opalis with SCVMM

Though I openly profess my love for Opalis, I got to say there are still much room for improvements and if you ask me … the first thing in my mind would be documentation.

Yes, we were given powerful orchestration objects that integrates with different management systems but what lacks is the documentation on how to set things up. Well, I am not going to whine alot here but to concentrate on just blogging on how to get Opalis to integrate with SCVMM.

Out of the box, the SCVMM Integration Packs offers a rich set of VMM functionalities ranging from creating VM to Remove VM as depicted below.

image

Now in my previous postings, I have shared with you on installing Opalis and deploying Integration Packs. This posting basically revolves around getting those Integration Packs to work and I am going to start with SCVMM, not that this is the first that I have tried but the first that actually gave me some time to crack my head and get it working !

Now in essence there are a couple of ways to integrate Opalis with SCVMM;

  • Connect via WinRM (Remote)
  • Connect locally (Requires VMM Console to be installed in the Action Servers)

Approach 1: Win RM

The first approach requires you to configure a couple of things on VMM Server as well as your Action Server.

  • In your VMM Server, Open your command prompt and run the following command

winrm quickconfig

  • Then launch Windows Powershell and run the following command

set-executionpolicy –ExecutionPolicy RemoteSigned

  • Now for each of your Action Servers, run the following command in the command prompt

winrm quickconfig

  • And followed by

WinRM set winrm/config/client @{TrustedHosts="RemoteHost"}

RemoteHost = FQDN of your VMM Server

  • Once that is done, launch the Opalis client console and goto Options –> System Center Virtual Machine Manager

image

  • In the Prerequisites configuration click Add and enter the necessary information.

image

  • Computer Name = VMM Server name
  • User: User Account which has administrator rights on VMM
  • Domain:AD Domain
  • Password: User Password
  • VMM Server = VMM Server name

(Leave others as default)

  • Now lets get it rolling …  to test whether your connection works drag an object from the VMM IP to the workbench and try to connect

image

  • Now many of you might be wondering, how come my account does not have enough rights to access VMM (especially that account is the VMM admin !!!)
  • Now let’s revisit the connection page again … this time remove the user credentials …

image

  • And if we try things again … and this time it works … so much for entering the user credentials eh.

image

  • Now I try to make a logical explanation behind this and yet I still can’t find any that makes sense … but hey … .as long as it works right !

Approach 2: Connecting Locally

  • Unlike the previous approach, you just need to have VMM console installed in the Action Server and you are clear to go.
  • You do not need to set WinRM configurations on your VMM as well as your Action Servers to do so.
  • Nevertheless, the “rule” for setting up the connection settings to VMM still applies …

Hope this gets you guys rolling and have fun exploring Opalis-SCVMM !

 

24 November 2010

Unable to load Active X Control in Self Service Portal–Request Software module

image

In Self Service Portal, when you try to request for a Software Request (Self Service Software Request) you will be prompted that Active X control cannot be loaded.

To resolve this, you need to install the PortalClient.msi file which is located in the installation CD

Once you have that install .. you are clear to go …

Service Level Management in Service Manager 2010 ? YEA ! You better believe it !!!

image

Noticed something different in my Incident Form? Yes, for those who have been playing with Service Manager 2010, you will surely noticed that … wait for it … wait for it … Yes ! an SLA component in the Incident form !!!

Many would be surprised that since when Service Manager has a SLA module?

Let me introduce SLA Management Pack for Service Manager from Cased Dimensions.

Like many SLA module, the SLA MP provides you to create the SLA policies to be attached to your Incidents, Change & Problems in Service Manager.

image

You can flexibly setup your working calendars for different business units to accurately measure your SLA against your official working hours in your organization.

image

Now with this Management Pack, Service Manager is ready to be join the big boys in  the ITSM realm … bring it on !!!

For more information about the SLA Management Pack for Service Manager, have a look at

http://www.caseddimensions.com/service_manager_SLA_management/

 

23 November 2010

Installing Opalis Part 3 – Upgrading to Opalis 6.3

Let’s get straight into action shall we …

  • Extract the Installation resource for Opalis 6.3
  • Open the Management Server installation folder. By default, this is located in C:\Program Files\Opalis Software\Opalis Integration Server\Management Service. Browse to the Components\Objects folder.
  • Copy the OpalisIntegrationServer_FoundationObjects.msi file provided in this release to the System Drive:\Program Files (x86)\Opalis Software\Opalis Integration Server\Management Service\Components\Objects directory. Replace the existing file.
  • Uninstall the existing Foundation Objects via Add/Remove Programs
  • Reinstall the Foundation Objects from the newly copied source.
  • Run the OpalisIntegrationServer_ManagementService_630_PATCH.msp installer. Do not change any of the default values.

Now let’s deploy the Action Servers in our Opalis server

  • Click Run, click Programs, click Opalis Software, click Opalis Integration Server, and then click Deployment Manager.

image

  • In the Deployment Manager console, Right Click at Action Server and select Deploy New Action Server

image

  • In the Service Information screen, enter the name of your Action Server and enter a user which will be the action account.
  • image

  • Proceed throughout the entire wizard setup by accepting the default values to kickstart the deployment

image

  • After you deploy the clients from the Deployment Manager, copy the OpalisIntegrationServer_Client_630_PATCH.msp file included in this release to each client

CONGRATULATIONS !

YOU ARE NOW AT OPALIS v6.3

Installing Opalis Part 2 – Upgrading to Opalis 6.2.2 SP1

In Part I of my posting, I have shared with you on the steps to install Opalis 6.2.2.

In this part, I will share with you on the SIMPLE steps to upgrade to SP1

  • Start off by extracting the installation source which is the \Opalis Integration Server 6.2.2 Service Pack 1_6.2.2.51310
  • Execute the OpalisServicePack1.msi file
  • Choose to unzip the installation files to a folder eg:C:\OpalisSP1
  • Navigate to the installation folder of Opalis, eg:

C:\Program Files (x86)\Opalis Software\Opalis Integration Server\Management Service\Components\Objects

  • Replace the existing OpalisIntegrationServer_FoundationObjects.msi file with the OpalisIntegrationServer_FoundationObjects.msi file provided in this service pack.
  • In Add or Remove Programs, uninstall Opalis Integration Server - Foundation Objects.
  • Run the OpalisIntegrationServer_FoundationObjects.msi installer. Do not change any of the default values on the installation screens.

Congrats, you have upgraded Opalis to SP1. As I said … Simple right