Well then please go and have a try at the Hands On Lab for Service Manager
http://www.microsoftservicemanagertestdrive.com/
The scenarios in this lab will demonstrate an overview of a Microsoft System Center Service Manager installation and initial configuration, covering the following topics:
- Installing Service Manager
- Importing data from Active Directory,System Center Configuration Manager, and data and alerts from Operations Manager 2007 SP1 and above
- Configuring User Roles within Service Manager
- Manually adding users that were not imported from Active Directory
- Creating several templates, configuring initial parameters, creating queues, lists, and groups, and then creating a management pack to save any custom objects
- Installing Service Manager in a production environment in a scenario where Service Manager is installed on four computers
